AI Disclosures

We use two AI systems to make it easier to reach us:

• Rewire AI Live Chat. The chat bubble in the bottom-right corner of every page connects you to “Rewire AI,” our virtual assistant. It answers questions about NeurOptimal® brain training, helps you explore booking a free discovery call, and explains how the practice works. It operates in auto-pilot mode, meaning it responds automatically without a human typing each reply.
• Voice AI Phone Line. Calling +1 (587) 802-3866 connects you to our voice assistant. It is available 24 hours a day, 7 days a week, and can answer questions about NeurOptimal®, help determine whether brain training is right for you, and schedule a free session over the phone — with no hold time and no voicemail.

Both the live chat and the phone line are answered by an AI assistant, not a person. The assistant is designed to be helpful, accurate, and conversational, but it is an automated system. It may occasionally misunderstand a question or provide incomplete information. If you would prefer to speak with a human — to book a session, discuss your goals, or ask something the assistant cannot answer — simply ask, and we will connect you. You always have the right to reach a person.

To provide and improve our service, conversations with our AI assistants may be recorded or transcribed. Specifically:

• Chat conversations. The text of your chat messages and the AI’s replies are stored so we can continue the conversation, follow up on your request, and review for quality.
• Voice calls. Voice calls to our AI line may be recorded and transcribed for the purpose of scheduling, follow-up, and quality assurance.
• Information you provide. Any details you share — such as your name, phone number, email, or what brings you to Rewire Centre — may be captured and stored with the conversation record.

Conversations may be reviewed by members of our team to serve you better, ensure the AI is responding accurately, and improve the overall experience.

We use information from AI conversations to:

• Respond to your inquiry and help schedule a free discovery call
• Send appointment confirmations, reminders, and follow-up communications
• Review and improve the accuracy and helpfulness of our AI assistants
• Maintain records for quality assurance and service improvement

We do not sell your conversation data or personal information to third parties. We do not use your individual chat or call content to train external AI models. Your mobile phone number and SMS opt-in information are not shared with any third party for marketing purposes, as described in our Privacy Policy. Information may be shared with subcontractors or service providers solely for the purpose of operating the AI systems and delivering your messages — and only as necessary.

Our AI assistants are operated with the help of trusted third-party technology providers that host the chat and voice systems, process transcripts, and deliver messages on our behalf. These providers are bound by confidentiality and data protection obligations and process information only as needed to operate the service.

You are always in control. You have the right to:

• Ask for a human. At any point in chat or on a call, ask to speak with a person and we will connect you.
• Opt out of SMS messages. Reply STOP to any text message to opt out of SMS communications. Reply HELP for assistance.
• Request your data. You may request access to, correction of, or deletion of your personal information held from AI conversations at any time.
• Withdraw consent. You may end any chat or call at any time, and you are not obligated to provide personal information to use our site.

Our AI assistants are designed to provide helpful, general information about NeurOptimal® brain training and our practice. They are not a substitute for professional medical advice, diagnosis, or care, and do not provide medical guidance. Information shared by the AI may occasionally be incomplete or outdated. For anything important, we recommend confirming details on a free discovery call with a human team member.

We may update this AI Disclosures page as our AI tools, service providers, or practices evolve. Changes will be posted here with an updated revision date. Your continued use of our chat or voice AI after changes constitutes acceptance of the revised disclosure.

If you have any questions about our use of AI, please contact us:

• (555) 123-4567
• hello@rewire-demo.ca
• Demo Practice Corp dba Rewire Centre
  123 Wellness Way
  Edmonton, AB T5T 5T5